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This is Bert Herigstad (I mean the first visual contact, considering my height ;))

Bert is the Administrative Associate/Office Manager who helps us with paperwork of all kinds, from student ID number, card, and wireless access, to insurance issues… we just have to listen very carefully and follow the rules; I had everything prepared in advance with Karen‘s precious help, there I confused some designations in the beginning, but everything was solved with a happy end :)

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